I forgot to put in my grocery order Thursday night, so I did it Friday morning instead, which was fine. They are back to claiming one or two-hour delivery anyway. I had it delivered Friday night. The woman was able to call me from the panel by the door with no problem, then she came to my apt and handed me a couple bags. I was thinking, hmm, this doesn't seem like as much as I ordered, but sometimes it's hard to tell. I started to look inside and--it was the wrong stuff! For the record, someone was ordering a LOT of hot dogs and condiments! I grabbed my door and called down hall, "Hang on, this isn't mine!" She was waiting by the elevator so she came back and took the wrong thing away, then went back to her car and came up with my stuff. She was very apologetic. It didn't bother me, I was just glad I caught her before she disappeared, because it would have been so much more trouble if she had already jogged down the stairs or something. I think I wouldn't have been able to contact her directly anymore, I might have had to contact the national help line and probably have the goods thrown out and someone else go shopping for my items again. And it would look really bad for her. I wish they would stick around a little bit longer so you can verify you got the right stuff--it's all wrapped up in plastic bags so it could be anything. But they're timed on everything so delays look bad.
DragonKitty, I am surprised they were able to give you the wrong sausage brand, if you are using Instacart. They aren't supposed to be able to change anything without your approval, I thought. At least whenever my shopper has to make a change, I get a notification, and using my phone I go to the website and hit "approve." Or I can click "other options" and choose different products instead, or just get a refund. However, if the customer misses the notification and gives no response, I can see how they might take that as tacit approval, although I think they shouldn't. They are spending someone else's money, after all, and they should try hard to get approval from the person first.
I had another package from Amazon go astray. They claimed they left it in my mailroom, but I've looked all around and it wasn't there. Probably it's in the mailroom of one of the many other apartment buildings around here. I went on Amazon and did the chat, but I think I was just talking to a robot, because I didn't have to type anything, just choose responses from those offered. The robot was immediately like, "Okay, I'll send another one to the same address," and I'm like, okay, yes, that's what I was going for. The time before, I chatted with a person, and although I didn't have to demand or insist they resend the item, I did have to repeat myself a few times--yes, I know they said they delivered it, but it's not here. Yes, I checked there. Yes, I checked there, too. Etc.. I like the robot a lot better! The second copy of the item ended up coming yesterday with some other stuff I had ordered. I expect the original one will turn up eventually.
Then one day this week I happened to be home sick and got a phone call on my landline, and it was someone from Amazon trying to get in to deliver a package to me. Then, while I was talking to him, my cell phone rang from the front door, but I let that run out. I told the guy to call me from the panel by the door, so that rang again, but it was a lady who talked to me. So it was a pair of delivery people, who decided to contact me two different ways at the same time, apparently.
When they came to my apt door they seemed nice enough--they had about three packages to deliver (only one for me). But it was just like, who are you that you don't have the official key to get in? (Answer: random people delivering for Amazon as independent contractors, not FedEX etc. employees.) Thank goodness I was home sick, because I probably wouldn't have gotten my stuff right away (which was actually medicine I needed). I really don't like how their answer to their shipping problems is making
more work for me.
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