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General Discussion / Re: Special Snowflakes
« on: May 17, 2019, 12:01:52 pm »No, we cannot order you items from Amazon (or any other online retail store) via the phone.
At first she was transferred to me because she wanted to learn how to "order movies" and lived near our branch. So I told her I could do it on the phone.
Nope- it was not from our catalog. She wanted to purchase some movies- not "rent" them.
I had other customers waiting (yes, at the library in front of me)- so I told her so and told her to come in person next week.
But we certainly are not middlepersons. We cannot even take credit card numbers via phone. I could not even locate the exact items she wanted- let alone order them.
She thought we could do everything for her. Sadly, we cannot.
We get a lot of these, along with, "fill out my resume/legal paperwork" and "teach me to use a computer." We do run computer classes, but I cannot spend half an hour of a desk shift teaching someone how the mouse works and what "google it" means.