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« on: July 06, 2019, 04:46:08 pm »
Lynn, that order was the first time we had used Instacart, and he had not clicked on ‘no substitutes’, not yet seeing the need for it then. He now clicks on it every time, because we can be quite picky about getting certain brand names. And have had the wrong groceries delivered once, which thankfully he caught right away because he had not ordered any sodapop.
I also had one Amazon order that I assume was misdelivered. The day it was scheduled for delivery, I sat on the couch all day waiting. Then when I checked for the status late in the day, I was shocked to see it saying ‘delivered’, when it hadn’t been. I called them so I could talk to an actual person, and of course they tried to say that I had missed it. But of course if I had missed it, then why does it say it was delivered?!? Eventually he promised to resend the order, which I did get that time around. I am happy to say that all of my subsequent packages have all been delivered correctly (knock on wood).
The one place I have had delivery issues with is Grubhub. At first, everything had been fine. Then I started getting incomplete orders delivered, and refused to send someone out to get the rest of the order. The only thing that they would do is offer a $5 coupon for my next order, which doesn’t help for an incomplete dinner that day. That happened three times. My break with them was when a $70 dinner order was delivered to the wrong address (I assume). When the order showed up as delivered and we had seen no-one near our house, I immediately called about it. At first they said I should wait a little longer for the food to get there, but I argued that if it had been delivered and we didn’t have it, it wasn’t coming to us. I finally got them to refund the money, but the only recompense offered was a $5 coupon for the next order, which should be emailed in a few days.
We have since switched to DoorDash and UberEats.